1. IntroductionWelcome to Jyoti Electronics. These Terms & Conditions (“Terms”) govern your access to and use of the website, products, services, communications, and other facilities provided by Jyoti Electronics (“we,” “us,” “our,” or “Business”).Jyoti Electronics operates from Indira Peth, Rahuri BK, Rahuri, Ahmednagar, Maharashtra – 413705, India. We may offer electronics products, accessories, related customer assistance, product information, and other services associated with our business activities.These Terms establish the rights and responsibilities of Jyoti Electronics and individuals who visit our website, communicate with us, inquire about products, purchase goods, or otherwise interact with our services (“you,” “your,” or “Customer”).Please read these Terms carefully before using our website or services. By accessing our website, submitting an inquiry, communicating with us through WhatsApp, RCS, telephone, email, or another supported channel, or purchasing a product, you acknowledge that you have read and understood these Terms, subject to applicable law.If you do not agree with these Terms, please discontinue use of the relevant website or service.These Terms are intended to support transparent business operations and responsible customer communication. They do not override any mandatory rights or protections available to consumers under applicable Indian law.
2. DefinitionsFor the purpose of these Terms, the following definitions apply:“Business” means Jyoti Electronics, operating from the business address stated in these Terms.“Website” means the website, webpages, online forms, digital interfaces, and other online properties operated by or on behalf of Jyoti Electronics.“Services” means the products, customer assistance, inquiries, communications, and other services actually offered by Jyoti Electronics from time to time.“Customer” means an individual or entity that visits the website, requests information, purchases products, or interacts with Jyoti Electronics.“Products” means electronics goods, accessories, devices, components, or other merchandise offered by Jyoti Electronics, where applicable.“Personal Data” means information relating to an identified or identifiable individual, as defined under applicable data protection law.“Communication Channels” means telephone, email, WhatsApp, RCS, website forms, SMS, and other communication methods used by Jyoti Electronics.“Third-Party Services” means external platforms, payment providers, manufacturers, logistics providers, communication platforms, and other independent service providers.“WhatsApp Business Services” means communication functionality provided through WhatsApp Business products or the WhatsApp Business Platform, where used by Jyoti Electronics.“RCS” means Rich Communication Services, a messaging technology that may support enhanced business messaging through compatible devices, applications, and telecom networks.“Applicable Law” means laws, rules, regulations, and binding directions applicable to Jyoti Electronics and the relevant transaction or service.
3. Acceptance of TermsThese Terms apply to all customers, website visitors, prospective purchasers, and other persons using the services of Jyoti Electronics.By using our website or communicating with us, you agree to comply with these Terms and all applicable laws.A separate quotation, invoice, warranty document, product-specific agreement, or written commercial arrangement may contain additional terms. Where such additional terms apply, they will be read together with these Terms. If there is a conflict, the specific terms governing that transaction will prevail to the extent of the conflict, subject to applicable law.Nothing in these Terms excludes statutory consumer rights, product warranties, or remedies that cannot lawfully be excluded or restricted.
4. Description of ServicesJyoti Electronics may provide electronics-related products and services depending on its actual business operations.These may include:Information about electronic products and accessories.Product availability and pricing inquiries.Customer support and general product assistance.Order-related communication, where ordering facilities are available.Information about promotions, offers, and business updates.Customer communication through WhatsApp or RCS, where enabled.Assistance with product-related questions and after-sales inquiries.The availability of a particular product or service is not guaranteed merely because it is mentioned in general business information.Product specifications, photographs, descriptions, and prices are provided for customer information. Minor differences may arise due to manufacturer updates, packaging revisions, display settings, or other circumstances.Where a product is subject to a manufacturer’s warranty, the applicable warranty terms will govern the manufacturer’s obligations. Jyoti Electronics will communicate any relevant warranty information available to it.We do not represent that every product or service is available for online purchase unless the relevant ordering facility is expressly provided.
5.EligibilityYou may use our website and services only if you are legally capable of entering into a binding agreement under applicable Indian law.Individuals below 18 years of age should use transactional services only with the involvement and supervision of a parent or lawful guardian, wherever required by law.If you act on behalf of a company, partnership, or other organisation, you confirm that you are authorised to represent that entity.You must not use our services if doing so would violate applicable laws, court orders, sanctions, or other binding restrictions.Jyoti Electronics reserves the right to decline a transaction where there is a reasonable legal, security, or operational basis for doing so, subject to applicable consumer protections.
6. Account RegistrationIf Jyoti Electronics provides an account-based service, you may be required to provide accurate information such as your name, mobile number, email address, delivery details, or other information necessary for the relevant service.You agree to:Provide information that is accurate and current.Update information when it changes.Keep login credentials and verification codes confidential.Notify us if you suspect unauthorised access to your account.Avoid creating accounts through false identities or misleading information.You are responsible for activities carried out through your account to the extent permitted by law and where those activities result from your actions or failure to take reasonable precautions.Jyoti Electronics may suspend or restrict account access where reasonably necessary to investigate suspected fraud, protect customers, comply with legal obligations, or prevent misuse.If our website does not provide account registration, this section applies only if such functionality is introduced in the future.
7. User ResponsibilitiesCustomers agree to use our website and services lawfully, honestly, and respectfully.You must not:Submit false, misleading, or fraudulent inquiries.Impersonate another individual or organisation.Use our communication channels to harass, threaten, or abuse anyone.Attempt to gain unauthorised access to our website or systems.Introduce malicious software or interfere with website functionality.Submit another person’s personal information without lawful authority.Use our messaging channels to distribute spam or unlawful content.Misrepresent payment, delivery, warranty, or transaction information.You are responsible for reviewing product details, quantities, prices, delivery information, and other transaction particulars before confirming a purchase.If you identify an error in an order or communication, please contact Jyoti Electronics promptly so that the matter can be reviewed.
8. Payment & Billing TermsWhere Jyoti Electronics offers products or services for purchase, the applicable price and payment conditions will be communicated through the relevant quotation, invoice, order confirmation, or other transaction document.Unless expressly stated otherwise:Prices are quoted in Indian Rupees (INR).Applicable taxes will be identified in the invoice or quotation as required by law.Payment must be made through an agreed payment method.Any advance payment or deposit requirement will be communicated before confirmation.Additional delivery, installation, or service charges, if applicable, will be disclosed before the customer commits to the transaction.We do not require customers to make payments to unknown personal accounts or unverified payment links represented as official Jyoti Electronics payment channels.Customers should independently verify payment instructions if they receive unexpected or suspicious requests.A payment receipt or confirmation will be provided where applicable. Payment processing may be handled by a third-party provider, whose own terms and security procedures may apply.If a payment fails, is reversed, or remains disputed, we may request reasonable information to verify the transaction.Nothing in this section authorises Jyoti Electronics to impose charges that are prohibited by applicable law.
9. Subscription Renewal & TerminationJyoti Electronics is not represented in these Terms as providing a subscription-based SaaS platform. This section applies only if recurring or subscription-based services are actually introduced.Where a subscription is offered, the applicable price, billing interval, renewal date, cancellation procedure, and any minimum commitment will be disclosed before purchase.Customers will be informed of any automatic renewal arrangement and the method for cancelling it.Where a subscription is cancelled, access may continue until the end of the paid billing period unless the applicable agreement provides otherwise or applicable law requires a different outcome.Refunds for unused periods, cancellations, or service interruptions will be handled according to the disclosed subscription terms and applicable consumer law.Jyoti Electronics may terminate or suspend a subscription for non-payment, unlawful use, material breach, or other legitimate reasons, subject to appropriate notice and legal requirements.No recurring subscription charge will be implied merely because a customer purchases an ordinary electronic product.
10. Use of WhatsApp Official API & RCSJyoti Electronics may use WhatsApp Business services or RCS messaging to communicate with customers where such facilities are enabled.These channels may be used for:Responding to customer inquiries.Providing requested product information.Sending order confirmations and updates.Communicating delivery or service-related information.Providing customer support.Sending promotional messages where appropriate consent and platform requirements are satisfied.Use of these channels is subject to the relevant platform’s terms, policies, technical requirements, and applicable law.Where the WhatsApp Business Platform is used, Jyoti Electronics will follow applicable Meta and WhatsApp Business requirements, including relevant rules concerning business identity, message templates, opt-in, user experience, and prohibited content.Where RCS messaging is used, Jyoti Electronics will follow applicable messaging-provider, telecom-operator, and RCS business messaging requirements.Customers should understand that WhatsApp and RCS are third-party communication services. Their availability, delivery, functionality, and account requirements may be controlled by Meta, Google, telecom operators, device manufacturers, or other providers.Jyoti Electronics does not claim ownership of WhatsApp, Google, RCS technology, or any third-party communication platform.
11. Message Delivery & Compliance PolicyJyoti Electronics seeks to ensure that customer messages are relevant, lawful, and consistent with the purpose for which contact details were provided.We will not knowingly use customer communication channels for unlawful spam, deceptive promotions, fraudulent impersonation, or prohibited content.Where consent is required, we will seek appropriate permission before sending promotional messages.Customers may withdraw consent or request that promotional messages stop by using an available opt-out method or contacting us directly.Transactional and service-related communications may continue where necessary to fulfil a purchase, respond to a request, protect a legitimate interest permitted by law, or comply with a legal obligation.We will respect applicable messaging restrictions, including relevant requirements relating to:Message frequency and customer expectations.Opt-in and opt-out.Approved templates where required.Sender identification.Prohibited or restricted content.Customer complaints and blocking requests.Platform quality and abuse-prevention measures.Message delivery cannot be guaranteed. Messages may be delayed, filtered, rejected, or undelivered because of network conditions, device settings, incorrect contact details, platform restrictions, or other factors outside our reasonable control.Customers should not rely exclusively on electronic messaging for emergencies or time-critical legal notices.
12. Intellectual Property RightsAll intellectual property rights in original website content created by Jyoti Electronics, including its original text, graphics, business materials, and website design elements, belong to Jyoti Electronics or its respective licensors, unless otherwise stated.Product names, logos, trademarks, photographs, and specifications belonging to manufacturers or other third parties remain the property of their respective owners.Customers may access and use our website for personal or legitimate business purposes connected with our services.Without prior written permission, you must not reproduce, distribute, modify, commercially exploit, or publicly represent our original website content as your own, except where permitted by law.Nothing in these Terms transfers ownership of any trademark, copyright, or other intellectual property to a customer.
13. ConfidentialityJyoti Electronics will take reasonable steps to protect confidential information received in the course of business dealings.Customers should avoid sending unnecessary confidential, financial, or sensitive personal information through ordinary communication channels.Where confidential information is exchanged under a separate written agreement, that agreement will govern the relevant confidentiality obligations.Information that is publicly available, independently developed, lawfully received from another source, or required to be disclosed by law may not be treated as confidential to the extent permitted by applicable law.We may disclose information to authorised employees, service providers, professional advisers, or authorities where reasonably necessary for business operations, legal compliance, or dispute resolution.
14. Disclaimer of WarrantiesJyoti Electronics endeavours to provide accurate product and business information. However, website content may contain typographical errors, outdated descriptions, or information that requires confirmation.Except for express written commitments and warranties required by law, the website and general informational services are provided on an “as available” basis.We do not guarantee uninterrupted website access, error-free operation, continuous availability of products, or uninterrupted operation of third-party messaging platforms.Any manufacturer’s warranty is governed by the relevant warranty documentation. The customer’s statutory rights against the seller or manufacturer remain unaffected.Nothing in these Terms excludes a warranty, condition, or consumer remedy that cannot legally be excluded under Indian law.
15. Limitation of LiabilityTo the extent permitted by applicable law, Jyoti Electronics will not be liable for indirect or consequential losses arising from temporary website unavailability, third-party platform interruptions, or circumstances beyond our reasonable control.This provision does not exclude liability for fraud, wilful misconduct, personal injury where exclusion is unlawful, or any other liability that cannot legally be excluded.Where a claim concerns a specific purchase, liability will be assessed in accordance with the applicable transaction documents, the nature of the claim, and mandatory legal protections.Jyoti Electronics does not guarantee that third-party services, including payment gateways, messaging platforms, or telecom networks, will operate without interruption.Nothing in this section limits a consumer’s right to pursue remedies available under the Consumer Protection Act, 2019, or other applicable legislation.
16. IndemnificationYou agree to use Jyoti Electronics’ website and services lawfully and not to misuse our communication channels or intellectual property.To the extent permitted by law, you may be responsible for reasonable losses, costs, or claims directly arising from your unlawful conduct, fraud, deliberate misuse, or material breach of these Terms.This section does not require you to indemnify Jyoti Electronics for losses caused by our own negligence, unlawful conduct, or breach of applicable law.Any indemnification claim must be supported by relevant facts and assessed in accordance with applicable legal principles.
17. Governing Law (India)These Terms are governed by the laws of India.Applicable legislation may include, depending on the relevant circumstances:The Indian Contract Act, 1872.The Consumer Protection Act, 2019.The Information Technology Act, 2000.Applicable data protection legislation and rules.Other relevant central and Maharashtra state laws.Disputes will be addressed through good-faith communication where practicable.Subject to mandatory consumer jurisdiction provisions and applicable law, courts and competent authorities having jurisdiction over the relevant dispute in Maharashtra may hear proceedings.Nothing in this section prevents a consumer from approaching a competent consumer commission or other authority where legally entitled to do so.
18. Changes to TermsJyoti Electronics may update these Terms from time to time to reflect changes in business operations, products, legal requirements, technology, or customer communication practices.The revised version will be published on the website with an updated revision date.Where a material change requires notice or consent under applicable law, we will take appropriate steps to provide that notice or obtain that consent.Continued use of the relevant services after an update will be subject to the revised Terms to the extent permitted by law.Customers are encouraged to review this page periodically.
19. Contact InformationFor questions, complaints, product inquiries, or requests relating to these Terms, please contact Jyoti Electronics using the following details:Jyoti ElectronicsIndira Peth, Rahuri BK, Rahuri, Maharashtra, Ahmednagar – 413705, Indiajyoti232351@gmail.com+91 9225325751We will make reasonable efforts to review and respond to customer communications within an appropriate period.