Policies

1. IntroductionJyoti Electronics (“we,” “us,” or “our”) respects the privacy of customers, website visitors, and individuals who communicate with our business.This Privacy Policy explains how Jyoti Electronics may collect, use, store, disclose, and protect personal information when individuals visit our website, contact us, make inquiries, purchase products, or communicate with us through telephone, email, WhatsApp, RCS, or other available channels.Our business address is Indira Peth, Rahuri BK, Rahuri, Maharashtra, Ahmednagar – 413705, India.This Policy is intended to provide transparency about our information-handling practices and to support compliance with applicable Indian privacy and information technology laws.India’s Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025 establish a framework for lawful processing of digital personal data, subject to their applicable commencement provisions and requirements.India Code+2Jyoti Electronics will apply relevant legal requirements as they become applicable to the particular processing activity.By using our website or voluntarily providing information to us, you acknowledge this Policy. Where consent is legally required, we will seek it through an appropriate method.

2. Information We CollectThe information we collect depends on how you interact with Jyoti Electronics.
2.1 Personal and Contact InformationWe may collect information such as:Name.Mobile number.Email address.Billing or delivery address.Product inquiry details.Purchase and transaction information.Customer service requests.Communication preferences.We collect such information when you provide it directly, such as by contacting us, placing an order, submitting a form, or requesting assistance.
2.2 Transaction InformationWhere a purchase or payment is made, we may process relevant transaction details, including:Products purchased.Order number or invoice details.Purchase date.Payment status.Refund or return information.Delivery status.Warranty or after-sales records.Payment card details or other sensitive payment credentials may be handled directly by a payment service provider rather than stored by Jyoti Electronics, depending on the payment method used.
2.3 Device and Technical InformationIf you access our website, technical information may be collected automatically by the website or its hosting and security providers.This may include:Internet Protocol (IP) address.Browser type and version.Device type and operating system.Website access time.Pages viewed.Approximate technical location derived from IP address.Error reports and security logs.The precise information collected will depend on the website configuration and the services enabled.
2.4 Cookies and Similar TechnologiesOur website or its service providers may use cookies or similar technologies to support essential functionality, maintain security, remember preferences, or understand website performance.Where non-essential cookies or tracking technologies require consent, we will seek consent through an appropriate mechanism.
2.5 Message and Communication DataWhen you contact Jyoti Electronics through WhatsApp, RCS, email, telephone, SMS, or website forms, we may receive and process:Your contact number or email address.The content of your inquiry.Information you voluntarily share.Message timestamps and delivery information, where available.Customer support history.Your communication and opt-out preferences.Relevant order or service references.We do not ask customers to provide unnecessary personal information through messaging channels.

3. Purpose of Data CollectionJyoti Electronics collects and uses information for legitimate business purposes, including:Responding to customer inquiries.Providing product information and availability details.Processing purchases and related transactions.Arranging delivery or other agreed fulfilment services.Providing customer support and after-sales assistance.Handling returns, refunds, complaints, and warranty inquiries.Maintaining business and transaction records.Protecting our website and communication channels against fraud or misuse.Sending relevant service communications.Sending promotional messages where legally permitted and appropriately authorised.Meeting applicable legal, tax, accounting, and regulatory obligations.Improving the functionality and usability of our website and services.We seek to collect information that is reasonably relevant to the purpose for which it is obtained.

4. Consent for WhatsApp & RCS Data ProcessingJyoti Electronics may use WhatsApp Business services and RCS messaging to communicate with customers, where enabled.These channels may be used for order-related updates, customer support, product inquiries, service notifications, and promotional communications where appropriate.
4.1 Customer PermissionWhere consent is required, we will obtain permission before sending the relevant messages.Consent may be obtained through a website form, an explicit request to receive messages, a customer-initiated conversation, or another lawful method appropriate to the communication.A customer who provides a telephone number for a transaction does not automatically consent to every category of promotional communication.
4.2 Promotional MessagesPromotional messages may include information about products, offers, or business announcements.Where required, promotional communications will be sent only after obtaining appropriate consent.Customers may opt out by using an available unsubscribe method or contacting Jyoti Electronics directly.
4.3 Transactional MessagesMessages necessary to respond to a customer inquiry, fulfil a purchase, communicate a delivery update, or address a service issue may be processed for those purposes, subject to applicable law.Where a customer has opted out of promotional messages, we will respect that preference for promotional communication while retaining the ability to send necessary service messages where legally permitted.
4.4 Third-Party PlatformsWhatsApp and RCS operate through third-party systems. Meta, Google, telecom operators, messaging providers, and other relevant intermediaries may process certain information in accordance with their own applicable terms and privacy policies.Jyoti Electronics does not control all processing undertaken independently by these providers.Customers should review the relevant provider’s privacy information to understand how that provider handles information within its own services.

5. Legal Basis for ProcessingJyoti Electronics will process personal data only where there is an applicable lawful basis.Depending on the circumstances and the applicable provisions of Indian law, this may include:Consent: Where an individual has voluntarily provided consent for a specified purpose, subject to the applicable requirements for valid consent.Voluntary provision for a requested purpose: Where an individual voluntarily provides information to request a product, service, or response, and the relevant processing is permitted by applicable law.Legal compliance: Where processing is necessary to comply with applicable statutory, regulatory, accounting, tax, or lawful government requirements.Contractual and transaction-related purposes: Where processing is necessary in connection with a purchase, delivery, customer request, or other relevant arrangement, to the extent permitted by applicable law.Other legally recognised grounds: Where a specific provision of applicable law permits processing without consent.We will not treat the existence of a business relationship as unlimited permission to use personal information for unrelated purposes.

6. How We Use Collected DataInformation collected by Jyoti Electronics may be used to operate our business and provide requested services.For example, your contact details may be used to respond to an inquiry, confirm an order, or provide information about an agreed delivery.Transaction records may be used to verify payments, prepare invoices, handle refunds, and respond to complaints.Technical information may be used to identify website errors, investigate suspicious activity, and maintain system security.Where customers have consented to marketing communications, their contact details and communication preferences may be used to send relevant business updates.We may also use aggregated or de-identified information to understand general website usage or improve service operations, where permitted by law.We do not intend to sell customers’ personal information as a commercial product.

7. Data Retention & DeletionJyoti Electronics will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal and operational requirements.Retention periods may depend on the nature of the information.Information typeGeneral retention approachCustomer inquiriesRetained as needed to respond and maintain relevant recordsPurchase and invoice recordsRetained for applicable accounting, tax, and legal periodsDelivery and warranty recordsRetained for fulfilment, support, and relevant claimsMarketing preferencesRetained while needed to manage consent and opt-out recordsTechnical and security logsRetained for a reasonable security and operational periodComplaints and disputesRetained as needed for resolution and legal complianceWhen information is no longer required, we will take reasonable steps to delete it or make it non-identifiable, subject to applicable law and technical feasibility.A request for deletion may not result in immediate removal of all records if retention is required by law, necessary to establish or defend a legal claim, or otherwise permitted under applicable law.Where deletion cannot immediately be completed, we will handle the information in accordance with applicable legal requirements.

8. Data Sharing with Third PartiesJyoti Electronics may share relevant information with third parties where necessary for the purposes described in this Policy and where legally permitted.
8.1 Meta and WhatsAppIf we use WhatsApp Business services, relevant information such as telephone numbers, message content, and communication metadata may be processed through Meta’s systems and applicable service providers.The information processed will depend on the particular WhatsApp service and configuration used.
8.2 Google and RCS ProvidersIf RCS messaging is enabled, relevant information may be processed through Google-related services, telecom operators, messaging providers, or other participating service providers, depending on the technical arrangement.We do not assume that every RCS message is processed by Google. The providers involved depend on the particular service and network.
8.3 Telecom OperatorsTelecom operators and network providers may process information necessary to route or deliver communications, subject to their applicable obligations and policies.
8.4 Payment and Financial Service ProvidersWhere applicable, transaction information may be shared with payment gateways, banks, or other payment service providers to process payments, refunds, or transaction verification.
8.5 Website Hosting and Technology ProvidersWebsite hosting, security, technical support, analytics, and related service providers may process limited information on our behalf where required to operate the website or provide relevant functionality.
8.6 Delivery and Business Service ProvidersWhere delivery or other fulfilment services are offered, we may share the recipient’s name, contact number, delivery address, and relevant order details with the service provider.
8.7 Legal and Regulatory DisclosuresWe may disclose information where required by law, a valid legal process, a competent authority, or where reasonably necessary to protect legal rights, prevent fraud, or address security incidents, subject to applicable law.We seek to limit third-party disclosures to information reasonably necessary for the relevant purpose.

9. Security Measures & EncryptionJyoti Electronics recognises the importance of protecting personal information from unauthorised access, disclosure, alteration, or destruction.Depending on our systems and the services used, reasonable security measures may include:Restricted access to customer information.Password protection and access controls.Secure website connections where HTTPS is enabled.Appropriate device and account security.Use of reputable service providers.Reasonable precautions when sharing customer information.Review of suspicious activity and unauthorised access.Secure disposal of information when no longer required.Encryption may be provided by our website hosting provider, communication platform, or other service provider, depending on the relevant system.We do not claim that every information system or communication channel is end-to-end encrypted or that every record is encrypted at rest.No internet transmission or storage system can be guaranteed to be completely secure. However, Jyoti Electronics will take reasonable steps appropriate to its operations and applicable legal obligations to protect personal information.

10. Cookies & Tracking TechnologiesCookies are small data files that may be stored on a user’s device when visiting a website.Depending on the website configuration, Jyoti Electronics or its service providers may use cookies for:Essential website functionality.Security and session management.Remembering user preferences.Understanding website performance.Measuring website traffic, where enabled.Supporting relevant analytics or advertising technologies, where enabled and legally permitted.Some cookies may be provided by third-party services.You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.Where applicable law requires consent for non-essential cookies or similar tracking technologies, we will use an appropriate consent mechanism.This Policy does not represent that Jyoti Electronics currently uses any particular analytics or advertising tool unless that tool is actually enabled on the website.

11. Data Transfer & Storage (India-Based)Jyoti Electronics operates from Maharashtra, India, and intends to manage customer information in accordance with applicable Indian law.However, the use of third-party services such as WhatsApp, RCS, website hosting, payment systems, email services, or cloud infrastructure may involve processing or storage outside India, depending on the provider and service configuration.We therefore do not guarantee that all personal data will be stored exclusively within India unless this has been independently confirmed for the relevant systems.Where personal data is transferred or processed outside India, Jyoti Electronics will take reasonable steps to comply with applicable legal requirements and any relevant restrictions on cross-border transfers.Customers may contact us for further information about the service providers involved in a particular processing activity, subject to security, confidentiality, and legal restrictions.

12. User Rights (Access, Correction, Deletion)Subject to applicable law and the commencement of relevant statutory provisions, individuals may have rights relating to their personal data.These may include:Access: Requesting information about personal data processed by Jyoti Electronics, to the extent required by applicable law.Correction: Requesting correction of inaccurate or incomplete personal information.Erasure: Requesting deletion of personal data where applicable legal requirements permit or require deletion.Consent withdrawal: Withdrawing consent for processing that is based on consent, subject to legal requirements and the consequences of withdrawal.Grievance redressal: Raising a concern or complaint about the handling of personal information.Nomination: Exercising any applicable nomination rights in accordance with the law, where such rights apply.To submit a privacy request, please contact Jyoti Electronics using the contact details in Section 17.We may request reasonable information to verify your identity before acting on a request. This is intended to prevent unauthorised disclosure or deletion.We will review requests and respond in accordance with applicable law. Certain information may need to be retained where required for legal, accounting, security, or dispute-related purposes.

13. Policy for ChildrenJyoti Electronics does not knowingly seek to collect personal information from children in circumstances where doing so would violate applicable law.Where a service is intended for adults or requires legal capacity, children should use that service only with appropriate parental or guardian involvement.If applicable law requires verifiable parental consent for processing a child’s personal data, we will follow the relevant requirements when they apply to our activities.If a parent or lawful guardian believes that a child has provided personal information to Jyoti Electronics inappropriately, they may contact us to request review and, where legally appropriate, deletion.We will take reasonable steps to address such requests in accordance with applicable law.

14. Updates to Privacy PolicyJyoti Electronics may update this Privacy Policy to reflect changes in its business activities, website features, communication systems, service providers, or applicable legal requirements.The updated version will be published on the relevant website with a revised “Last Updated” date.Where a change materially affects the purposes or manner of processing personal data and consent or notice is required, we will take appropriate steps to provide notice or obtain consent.Customers are encouraged to review this Policy periodically to understand our current privacy practices.

15. Governing Law (India)This Privacy Policy is governed by the laws of India.Depending on the relevant circumstances, applicable legislation may include:The Digital Personal Data Protection Act, 2023, and applicable rules.The Information Technology Act, 2000, and relevant provisions and rules.The Consumer Protection Act, 2019.Other applicable central and Maharashtra state laws.The Digital Personal Data Protection Rules, 2025 were notified in November 2025 with phased commencement provisions. Applicable obligations must therefore be assessed according to the relevant provision and effective date.MeitY+1Any dispute concerning this Policy will be addressed in accordance with applicable Indian law and the jurisdiction of competent authorities.Nothing in this Policy restricts any mandatory right an individual may have to approach a competent authority or forum.

16. Privacy Complaints and RequestsIf you have a question, concern, or complaint about how Jyoti Electronics handles personal information, you may contact us using the details below.Please include enough information to help us understand your request, without sending unnecessary sensitive personal information.Where appropriate, we may ask for clarification or identity verification before responding.We will make reasonable efforts to review privacy complaints and respond within a period required by applicable law or, where no specific period applies, within a reasonable time.If a complaint cannot be resolved directly, individuals may pursue remedies available under applicable law.

17. Contact InformationFor privacy-related questions, access or correction requests, deletion requests, consent withdrawal, or complaints, please contact:Jyoti ElectronicsIndira Peth, Rahuri BK, Rahuri, Maharashtra, Ahmednagar – 413705, Indiajyoti232351@gmail.com+91 9225325751Please use the subject line “Privacy Request – Jyoti Electronics” when emailing a privacy-related inqui